Every rug we make is woven to order, by hand — and a handmade rug is built to age gracefully. A little routine care is all it takes to keep yours looking the way it did the day it arrived.
When your rug arrives
- Unroll it flat and give it a few days to relax — curled corners and edges are just travel memory. Weighing them down with a few heavy books speeds things up.
- Pair it with a non-slip rug pad from day one. It keeps the rug in place, cushions every step, and protects the weave from grinding against the floor.
Everyday care
- Vacuum regularly using suction only — switch off the beater bar or rotating brush, which can pull at hand-worked fibers.
- A little shedding in the first weeks is completely normal for handmade piles. It fades with regular, gentle vacuuming.
- Found a loose thread? Never pull it. Snip it level with the pile using scissors.
- Rotate the rug two or three times a year so sunlight and footsteps wear it evenly.
- Keep it out of prolonged direct sun and away from persistently damp spots.
Spills happen
- Act quickly: blot — never rub — with a clean white cloth or paper towel, working from the outside of the spill inward.
- Use cold water sparingly if needed. Skip bleach and harsh chemicals entirely; they can lift color for good.
- For anything stubborn, a professional rug cleaner is money well spent.
Caring for your material
Hand-tufted & hand-knotted wool (including shaggy)
Wool is wonderfully resilient and naturally repels stains thanks to its lanolin. Gentle vacuuming and prompt blotting handle almost everything; treat it to a professional clean every year or two.
Viscose & silk
The most delicate of our materials — that luminous sheen dislikes water. Blot spills immediately with a dry cloth, use only a barely damp one if you must, and never saturate the pile. These rugs are happiest in lower-traffic rooms, and deep cleaning belongs to a professional.
Flatwoven cotton
The most forgiving. Smaller pieces can be gently hand-washed in cool water (below 30°C / 85°F) with a mild detergent — reshape while damp and always dry flat. No tumble dryer, no wringing, no bleach.
Jute
Jute loves to stay dry. Keep it out of bathrooms and damp rooms, vacuum often, and treat spills with as little moisture as possible, drying the spot quickly. When it needs a deeper clean, choose dry methods only.
Printed synthetic
The easiest keeper of all: spot-clean with mild soap and water, then let it air dry.
The right pad underneath
A felt-and-rubber pad adds grip, cushioning and airflow — and meaningfully extends your rug's life. We stock pads sized to match every rug we make; you'll find the right fit suggested in your cart.
Storing your rug
- Clean it first, then roll it with the design facing out.
- Wrap it in breathable cotton — never plastic, which traps moisture.
- Store it somewhere dry and ventilated, ideally off the floor.
When to call a professional
A professional deep clean every year or two keeps wool at its best. For viscose and silk, or for pet accidents on any material, go straight to a specialist rather than experimenting at home.
Not sure about something? Ask us — we're happy to help.